Welcome to The Good Customer
Customers may not always be right, but they are always valuable.
Welcome to The Good Customer
Customers may not always be right, but they are always valuable.
Customers may not always be right, but they are always valuable.
Customers may not always be right, but they are always valuable.
We are here to help you elevate your customer experience and make it a vital part of your wider business strategy, so you can get more value out of your customers. We work with companies who are just starting out or are already going through a significant period of growth and want to have strong foundations in customer and operational excellence.
The importance of a consistent and easy customer experience, alongside its impact on business results shouldn't be underestimated. We will review your customer journey and identify blind spots in customer feedback, as well as required improvements to digital, physical and service experience.
In a highly competitive world being customer led is not an option, it's a necessity. We will work with you to embed customers into your company values and decision making process, and coach you on how to hire and lead high performing teams with this value in mind.
Well run operational and service teams can contribute significantly to the success of your business. We will help you set up and scale teams that are cost effective while providing high quality and commercially driven service.
The Good Customer is led by Orinta who has spent the last couple of decades working in customer experience, most recently for one of the most successful companies in the UK start-up scene. She is passionate about customer advocacy at every level of the business, and offers a practical approach to creating value through high performing operational teams and customer led business strategy.
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